Hooroo to you


Hooroo is a wholly owned subsidiary of the Qantas Group. Hooroo has been built from scratch with proprietary technology by a team of digital innovators in Melbourne.

While there's plenty to explore, there's also plenty more to come.

We're focused on finding ways to inspire the way you travel and the places you want to go again and again.

So please, come on the journey with us and tell us what you think. We believe that travel is always more fun with friends and family, so when you're next talking travel, tell them all about us too.

WHAT WE DO


Hooroo is an online travel agency (OTA) providing consumers with a great experience to find hotels anywhere on any device, and hotels and hotel suppliers an efficient platform to showcase and sell their accommodation.

What sets us apart from others?


We're one of the most affordable

With a competitive commission structure and self-managed interface, we provide an efficient and effective service in which to promote your property.

Access to a large cross-section of Aussie travellers

We regularly communicate with customers across Qantas, Jetstar and Hooroo to drive awareness of our hotels offering.

Inventory is displayed in real time

We're integrated with each of the major channel managers to ensure that your inventory is always up to date.

Get support from dedicated account managers

Hooroo HQ is located in Melbourne so our account managers and support team are never far away, and they're ready to assist you with getting the best value from your listing.

Knock, knock

Who's there?


Marketing

The marketing team at Hooroo manage an integrated mix of performance SEM, email, social and ATL campaigns that constantly evolves with opportunity. Large subscription databases within individual brands facilitates a considerable reach for campaign initiatives across an engaged and segmented audience.

The team are responsible for all related areas of analytics and strategy on campaigns and own relationships with external brand stakeholders. Working closely with commercial, operations and technology, the marketing team also ensure communication of product offerings is consistent and displayed to full potential.

Commercial

Hooroo’s commercial team account manage all aspects of the relationship with hotel suppliers and individual hotels. This ranges from onboarding new hotels or hotel chains, engaging suppliers in new sales or campaign initiatives, reporting on analytics and working with suppliers to improve performance and realise opportunities.

Commercial management work with individual external brand stakeholders to manage intercompany relationships and provide strategic direction for growth and stability.

Technology

In true ‘start-up' form, Hooroo’s platform has been built by an in-house team that chose open source technology renown for quality and productive use. This proprietary software is now multiple ruby applications stacked on AWS with continuous deployment in place to facilitate full agile development.

Hooroo’s development team, product managers and user experience designers use continuous integration to achieve best practise in rapid delivery and iterative improvement.

The applications now provide a range of consumer websites, hotel supply via wholesale providers and individual hotels, metasearch, and integration with group partners to deliver loyalty, sales and marketing features.

Hooroo’s technology team nurtures an environment of fresh ideas, collaboration, fun and improvement through its supportive and carefully guarded culture.

Customer Service

The Operations Team provides a wide range of support to all aspects of Hooroo. The team provides booking support to customers, hotel support, and liaise with multiple third party operators via a live network from 7:00am-10:00pm (AEST) daily. A second level escalations team is also available from 9:00am-5:30pm (AEST) Monday-Friday.

The team handles all customer and supplier queries, trade and marketing requests, quality assurance, insights and reporting, airline package coordination, process mapping, policy development, fraud analysis, chargeback mitigation, and risk assessment.

The Support Team work across all business streams, including Finance, Development, Product, Marketing, Quality, Legal and commercial to ensure the customer experience and service delivery network remains robust and customer orientated.


What do customers get?

140,000+ hotels worldwide

WE GOT RANGE


With over 5,000 properties in Australia and over 145,000 properties worldwide you’re bound to find the right type of accommodation with the right deal wherever you need to stay. Whether it’s award winning resorts in exotic locations, iconic stays in those classic destinations, or nearby hotels to give you that well deserved ‘parents night’ away, Hooroo’s range will satisfy your needs.

Of course suiting your needs isn’t always about hotels. Hooroo has a great range of apartments (self contained or otherwise), motels, hostels, backpackers and even farm stays that may meet your needs!

No fees and a price promise

NO FEES OR SURCHARGES

Unlike many other online businesses, Hooroo does not charge customers a fee or surcharge to book a hotel.

No fees are charged for the use of any accepted credit cards you may wish to pay at check out with.

You rest assured that the price you see on the search results and individual hotel page is the same price you see at the end of your booking.

OUR PRICE PROMISE MEANS DOUBLE THE DIFFERENCE

If, within 24 hours of purchasing accommodation on our site, you find and notify us of a better price online for the same offer, same dates and same conditions, we will refund you double the difference.

There’s obviously more details to this than just the statement above. So, before commencing a price promise claim, please make sure you read everything on our dedicated price promise page.

THANKS FOR VISITING US

GET IN TOUCH


1300 738 214

7am - 10pm

7 days a week

Outside Australia +61 3 8672 2580